FAQs

Frequently asked questions

How can I place and order on Shy7lo?

  • Choose the product you want buy then click “Add to Shopping Bag”
  • You will have your chosen product in the little bag on the left corner of the screen, click “Proceed to Checkout”
  • In order to complete your purchase you need to sign up or sign in to your account on Shy7lo.com
  • Add your name, phone number and shipping address, then choose your preferred payment method and click “Place Order”

Why is it better to register for an account on Shy7lo?

Setting up a personal account on Shy7lo offers you many advantages from seamless shopping experience to safe and secure checkout process.


Can I try the products before ordering them from Shy7lo?

Unfortunately, you can’t try a product before ordering it, as they are stored in our warehouse in sealed packages. However, you can return or exchange any wrong or damaged product


Do you have an offline shop or a gallery? If so, what is the address?

Shy7lo doesn’t have an offline shop, it is an online shopping website that sells all its products online.


What is the difference between shipping fees and COD fees?

We provide COD service for all our customers in KSA, however, this service requires extra fees set by the shipping company. On the other hand, paying via bank transfer, credit card or SADAD doesn’t require any extra fees.


What should I do if I received wrong or damaged product?

In the case of receiving wrong or a faulty order you can easily return it via contacting us on [email protected]


Is my credit card information secured for online payment on Shy7lo?

We guarantee secure payment via using industry-leading encryption standards!


How can I make sure that my order is successfully placed?

You will receive an email for order confirmation. You will also receive a confirmation SMS on your registered mobile number.


Why should I use prepaid methods of payment?

When you use prepaid methods of payment (Credit Card – Bank Transfer – SADAD) you will not be charged any extra fees.


What should I do if I wanted to cancel an order?

You could cancel any order before it is shipped from Shy7lo warehouse, however; once the order is shipped you have to either exchange or return it (in case of receiving a wrong or damaged product). Please contact us at [email protected] 7lo.com if you want to cancel an order.


Can I order from Shy7lo if I’m not living in the GCC?

Shipping is only available for GCC, but we are working on expanding our outreach to satisfy all our customers


How can I contact Shy7lo carrier partners?

AyMakan: 920033096
Aramex 920027447
SMSA Express : 920009999
EMS: 920001144


Can I edit my order after it is placed?

Yes you can do it as long as the order hasn’t been shipped yet, please contact [email protected]

Have an urgant matter?
Contact our hotline Sun-Thur, 8AM-8PM at
+92 000 23 52